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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Nick Watts

Sales Executive

Lucy Malling

New Car and Motability Specialist

Lily Holder

Receptionist

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Scott Twaddle

Service Advisor

Luke Jolliffe

Parts Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Satisfied with my experience dealing with staff etc, not happy it needed a new gearbox before 30,000 miles & certainly not pleased about a Vauxhall mokka hire car that didn't fit my mobility scooter in the boot,

Service

Multiple visits - ended up resolving the issue myself

Service

All well managed and efficient

Service

Because they were efficient and reassured me. Unlike Marshall they don't know what they are doing, very unprofessional unlike Westerly which were a fine example of how a dealer should be.

Service

The Service was completed as expected and car handed over clean with the computer updated

Service

quick efficient service

Service

My washer fluids were empty the week after the service. I would have thought this would be included in the service, especially as it was a full service...makes me wonder if anything else was missed.

Service

MOT completed on time and with a useful report

Service

Paige is super helpful, sorted everything for me with no hassle at all.

Service

The Servicing at Dorchester was very good, I am please with Dorchester and their staff who are most helpful.

Service

The staff were helpful and friendly.

Service

Smooth process and excellent service reception staff.

Service

Very helpful and polite especially Scott

Service

All work carried out to time on a day and time of my choosing. Car running well and I have confidence in it. The work was not expensive and makes it worth sticking with a main dealer rather than a smaller garage. (Cheaper than Audi too)!

Service

My service requirement was for replacement of rear brake pads. The job was started at the planned time and completed within the time estimated. The Westerly service reception staff explained to me what work had been done and the car was well cleaned.

Service

See above. My daughter is disabled. That should not make us second class customers.

Service

The reason for some dissatisfaction is that their work corrected the fault but I suspect did not cure the underlying problem. Not enough words left to describe what this is about.

Service

Confusion as to whether the car was to be left all day or not. worked out well in the end

Service

The work on my car on time without delay.

Service

Everything was checked

Service

Knowing the car has been looked over by BMW technicians - satisfied...but See 1 above

Service

I have to return for a new wing mirror as the parts were on back order. For a safety recall I have to go to Yoevil.

Service

Unnecessarily long waits to get hold of reception staff often requiring call back. This was very slow and required reminders

Service

Everyting worked perfectly from 1st phone call to return of vehicle

Service

No issues with the work done or the pre and post service experience at westerly Dorchester

Service

Almost perfect

Service

Good Bmw service

Service

Lack of commication as to work carried out Made to feel an inconvenience while waiting for return of vehicle Lack of professionalism Quite scruffy appearance

Service

Staff were unable to explain the problem with my vehicle adequately - suspected warped front discs. No explanation as to how these substantial items might have warped but categoric denial of a manufacturing issue. Unable to tell which disc affected

Service

Very satisfied, all staff were very polite and efficient. Everything explained well and clear

Service

No problems at all

Service

2 visits required, no courtesy car, 3 hours waiting, 2 hours driving, 560£ for 2 brake pads. No way.

Service

Car returned in good order.

Service

because I was completely satisfied with the work and they cleaned my car.

Service

Everything was done as requested

Service

No problems so far

Service

Generally the service is excellent. Once I had a puncture way from home with my run fit tyre.It was pouring with rain and I rang Westerly to ask advice.Told "we don't sell tyres".Now this I accept but somehow it didn't seem very caring.

Service

Good service, helpful and I always new the progress on the service.

Service

Proffesional and completed work as quoted. Car always cleaned. Customer facing staff polite and courteous.

Service

Everything done as instructed and car valeted

Service

Good service received, my preferred dealership.

Service

very flexible, quick turn around, friendly, professional

Service

he team at Westerly BMW Dorchester are very professional and helpful

Service

Honestly in 38 years never had such bad service, I will not use them again. Oil cap left off 2018, 2019 top bulkhead shroud not fitted correctly after brake fluid change.

Service

Bmw Marshalls at Poole were clearly not interested and quoted 6 - 8 weeks to get the re-call job done. Westerly did the work in 3-4 days. Westerly gave us a high spec loan car and were very accommodating.

Service

Wiper blade was not replaced - I forgot to ask for the front n/s wiper blade to be replaced as it was defective but thought the service should have picked the fault and rectified. Tyre tread depth not filled in. Incorrect registration date shown.

Service

Asked for car to be ready for 1.30pm so that I could attend a meeting in Bridport which was scheduled for 2.00pm Waived at garage at 1.40pm car was ready but paperwork was not Had to wait almost 40 minutes before I could get away Missed meeting