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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Nick Watts

Sales Executive

Lucy Malling

New Car and Motability Specialist

Lily Holder

Receptionist

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Scott Twaddle

Service Advisor

Luke Jolliffe

Parts Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car returned in good order.

Service

2 visits required, no courtesy car, 3 hours waiting, 2 hours driving, 560£ for 2 brake pads. No way.

Service

because I was completely satisfied with the work and they cleaned my car.

Service

Everything was done as requested

Service

No problems so far

Service

Generally the service is excellent. Once I had a puncture way from home with my run fit tyre.It was pouring with rain and I rang Westerly to ask advice.Told "we don't sell tyres".Now this I accept but somehow it didn't seem very caring.

Service

Good service, helpful and I always new the progress on the service.

Service

Proffesional and completed work as quoted. Car always cleaned. Customer facing staff polite and courteous.

Service

Everything done as instructed and car valeted

Service

Good service received, my preferred dealership.

Service

very flexible, quick turn around, friendly, professional

Service

he team at Westerly BMW Dorchester are very professional and helpful

Service

Honestly in 38 years never had such bad service, I will not use them again. Oil cap left off 2018, 2019 top bulkhead shroud not fitted correctly after brake fluid change.

Service

Bmw Marshalls at Poole were clearly not interested and quoted 6 - 8 weeks to get the re-call job done. Westerly did the work in 3-4 days. Westerly gave us a high spec loan car and were very accommodating.

Service

Wiper blade was not replaced - I forgot to ask for the front n/s wiper blade to be replaced as it was defective but thought the service should have picked the fault and rectified. Tyre tread depth not filled in. Incorrect registration date shown.

Service

Asked for car to be ready for 1.30pm so that I could attend a meeting in Bridport which was scheduled for 2.00pm Waived at garage at 1.40pm car was ready but paperwork was not Had to wait almost 40 minutes before I could get away Missed meeting

Service

Service broke oil filter casing and car off the road for a couple of days. Software update mucked up all of my pre-sets and Connected Drive still not working. Will have to go back.

Service

Westerly continues to give exceptional personal service. Efficient and politeness and the advice given is, as I have said before, second to none.

Service

Communication and approach from staff.

Service

Personal attention to resolving a problem

Service

Totally satisfied with each process. Wouldn't change anything.

Service

again very efficient service car returned ultra quickly.

Service

I have always had a good experience with the service, even down to the smallest details, which have improved, as time goes by.

Service

All straight forward and people pleasant

Service

I've been coming here for three years in a row now, and Scott is fantastic - wouldn't let anyone else look after my car.

Service

Westerly are my preferred dealer, no slimy sales people, they just get on with it at a reasonable price

Service

The guys at Westerly Dorchester are the absolute best in the business. Friendly, always keep me in informed and always look after my car.

Service

Everything went smoothly.

Service

Generally very good service and support. I had an unfortunate incident when the courtesy car was not available (internal comms problem). I was very frustrated at the time but the manager ensured the courtesy car was available the following week.

Service

Trouble free service appointment, pleasant staff, car washed and tidy, video update.

Service

I only dealt with the service department. and they failed to keep me informed of progress. I had to contact THEM to find out what was happening.

Service

Always consistent and on time.

Service

There was a problem with a courtesy car not being available, but the Aftersales Manager kindly solved the situation.

Service

It was done in the time allotted.

Service

Friendly and knowledgeabe reception

Service

Courteous, efficient and thorough.

Service

there was no indication on the service record sheet that anyone had taken any notice of my particular investigation requests. I was told this was because it was considered to be part of the warranty.

Service

Friendly welcoming staff

Service

When we phoned to say the car was not working correctly, we were told it would be 10 days before they could look at it Luckily it was covered by BMW breakdown & they came out, they agreed there was a fault & I drove it to Westerly , Dorchester

Service

Service was copletely satisfactory, car now drives like a BMSW again. Its a pitty that the estimated cost was incorrect, my bill being in excess of £400 while the estimate was just over £300.

Service

I was not given a time for the service until I arrived at the dealership